Shipping & Returns
Easy Returns & Exchanges
Jilly Designs creates a beautiful product that is meticulously constructed. It is very important to us that you are completely satisfied with your purchase. If for any reason you would like to return or exchange your product, please contact the Jilly Designs studio to let me know you are returning an item then return it within 7 days after the order is received in the original or similar packaging. The product must be returned in its original, unused condition with all tags attached. Please include a copy of your receipt. For your protection, please return your order with an insured trackable courier. Once the tracking number is obtained please e-mail the number to the Jilly Designs studio. We are not responsible for items that are damaged or lost in transit when shipping back to the Jilly Designs studio. If you are returning your order for a refund, prompt refunds will be credited in the form of the original payment method once the item is received by the Jilly Designs studio (minus shipping charges). All return shipping charges are the responsibility of the buyer. Shipping charges are non-refundable. If you are exchanging an item for another, please allow appropriate time for the creation of your new product since most items are made to order. When exchanging an item for another, the buyer is responsible for the shipping charges. We do not refund merchandise that has been used, damaged or is otherwise non-salable. We do not accept returns or issue refunds on sale items, custom order items or personalized items.
All items are handmade by me with top quality materials. Items that are created with genuine leather will occasionally have small hide blemishes. Please allow for these slight imperfections as they are part of the beauty of working with natural leather hides.
All handbags and accessories are made to order and are typically constructed and ready to ship within 3 to 15 business days (depending on the complexity of the order). Arrival date of any item shipped cannot be guaranteed once the item has been delivered to a postal facility.
International buyers are welcome. Please note that buyers are responsible for any and all duties and customs charges that may be incurred. All orders will be marked as "merchandise" and the full value of the item(s) will be listed on the customs form.
For lost parcels, which rarely occurs, an insurance claim will be filed after a 21 day waiting period for domestic and 45 day waiting period for international locations. Lost claims for shipments sent to Italy require a 60 day wait before filing. The buyer is required to complete all requested documentation from the insurance provider in order to receive a refund or item replacement. Failure to comply can result in the denial of the claim. Once the claim is filed and accepted through the insurance provider a full refund or replacement will be issued to the buyer.
Claims for damaged or missing items can be filed immediately. Claims must be filed no later than 7 days after receiving item(s). All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned to the seller before a claim is completed. The buyer is required to complete all requested documentation from the insurance provider in order to receive a refund or item replacement. Failure to comply can result in the denial of the claim.